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Performance Management
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Work Book
Module 1
Introduction, Outline, What you'll learn, Exercise 1 Briefing (3:40)
Exercise 1 Review (0:22)
Module 2
Feedback misconceptions, Footpath Feedback Formula (10:52)
Module 3
Power of Praise, T. O. E. Exercise 2 Briefing (4:09)
Exercise 2 Review, Application (0:39)
Module 4
Problem Performance, The DESC Script, Exercise 3 Briefing (6:31)
Module 5
Dealing with pushback, Exercise 4 Briefing (4:07)
Exercise 4 Review, Exercise 5 Briefing (8:04)
Module 6
Exercise 5 Review, Course close (5:29)
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